In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 10:00 EDT
Scheduled - This message is to let you know about scheduled maintenance to cloud.gov’s relational database service (RDS).

What is happening and what is the impact on cloud.gov customers?

Amazon Web Services is retiring older RDS Certificate Authority (CA) certificates on May 18th, 2022 and replacing them with newer and stronger certificates. As part of this process, cloud.gov has scheduled this update to customer RDS instances to make this change ahead of the May 18th deadline.

How to tell if this change will affect you ?

This change will not impact you if:
* You are not using a cloud.gov RDS service
* You are not using SSL/TLS with your cloud.gov RDS instance
*You are using an RDS service instance, but it was created before March 21, 2022

For affected customers:

This change only applies to cloud.gov customers that utilize SSL/TLS based communications inside their applications to the RDS instances they have created on the platform. Since the application source code is customer-specific and outside the control of cloud.gov, the utilization of SSL/TLS for applications varies. Customers are advised to check their applications, specifically the portions of their applications that connect to cloud.gov RDS instances, for how these applications connect to the cloud.gov RDS instances. Some general items/terms to look for include enable SSL, force SSL, sslmode, encrypt connection, verify-ca, –ssl, and various TLS terms including ca and cert/certificate. Please consult your documentation for your specific application for additional information.

cloud.gov has also already included the new RDS CA certificate bundles on the platform for some time now and are available to all customer instances in the certificate store. If your application relies on certificates provided by the platform in your application then you do not need to make any changes at this time.

For cloud.gov customers that utilize our RDS services with TLS/SSL and need to supply their application the specific CA certificates used, they are available as a bundle directly from Amazon and available here (scroll down to the bottom and select the bundle for AWS GovCloud [US-West] ): https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/UsingWithRDS.SSL.html

Timeframe:

These scheduled updates will take place after hours starting May 10th through May 18th during normal RDS maintenance windows assigned at random to customer RDS instances at the time they are created. cloud.gov customers do not need to schedule this change themselves.



If you have any questions or concerns, please contact us at support@cloud.gov.

About This Site

Scheduled maintenance and outage information for cloud.gov customers

cloud.gov customer applications Operational
90 days ago
99.99 % uptime
Today
Applications ? Operational
90 days ago
100.0 % uptime
Today
Logs intake and storage ? Operational
90 days ago
100.0 % uptime
Today
Service - CDN (cdn-route) ? Operational
90 days ago
100.0 % uptime
Today
Service - Relational databases (RDS) ? Operational
90 days ago
100.0 % uptime
Today
Service - S3 ? Operational
90 days ago
100.0 % uptime
Today
Service - Service account ? Operational
90 days ago
100.0 % uptime
Today
Redis ? Operational
90 days ago
100.0 % uptime
Today
Elasticsearch ? Operational
90 days ago
100.0 % uptime
Today
Service - Custom Domain Service Operational
90 days ago
100.0 % uptime
Today
External domain service ? Operational
90 days ago
99.98 % uptime
Today
External domain service - CDN ? Operational
90 days ago
99.98 % uptime
Today
cloud.gov customer access Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Logs front end ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Services cloud.gov depends on Operational
AWS CloudFront ? Operational
AWS elb-us-gov-west-1 ? Operational
AWS s3-us-gov-west-1 ? Operational
AWS rds-us-gov-west-1 ? Operational
AWS ec2-us-gov-west-1 ? Operational
AWS elasticsearch-us-gov-west-1 ? Operational
AWS elasticache-us-gov-west-1 ? Operational
cloud.gov website ? Operational
90 days ago
100.0 % uptime
Today
cloud.gov compliance notification ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Shared Database Instances Deprecation Notice Apr 25, 16:35 - May 2, 16:35 EDT
This message is to let you know about the planned deprecation of the shared instance plans in cloud.gov’s relational database service.

What is happening and what is the impact on cloud.gov customers?

As of April 29, 2022, shared instance plans will no longer be available as a choice for creating new database instances. Customers will only be able to choose from the dedicated service plans. Sandbox accounts will only have access to the micro-psql and small-mysql service plans.

What do cloud.gov customers need to do?

At this time, customers who are currently running shared database server instances will need to migrate to a dedicated instance plan. To perform a migration, a customer must export their existing database and restore it into a new instance created with a dedicated service plan. We have instructions on how to export and restore a database on our website.

Why are the shared instance plans being deprecated?

We are deprecating the shared instance plans in favor of offering new, micro- and small-sized dedicated instance plans. This will enable us to improve our security compliance posture and offer more performant and efficient database server choices for our customers.

It will also enable more flexibility for customers in managing their own database instances and allow both customers and our own platform operators to manage database backups and restorations. This is not currently possible in the shared instance plans.

How can customers leverage the new service plans?

Customers can begin using the new service plans right away when creating a new database service. In addition to this, we have also added the ability to modify existing database services in place. Customers can now switch database service plans by following the update instructions in our documentation.

There are a couple of things to note about this:

* Converting existing shared instance plans to dedicated instance plans is not possible; you must manually backup and restore your database
* Converting database engines for existing instances (e.g., PostgreSQL and MySQL) is not possible; you must switch between plans for the same database engine

Additionally, we have also updated our documentation to include all of the service plans we currently offer in cloud.gov and which plans are available in sandbox accounts.

If you have any questions or concerns, please contact us at support@cloud.gov.
Posted on Apr 25, 16:30 EDT
Past Incidents
May 17, 2022

No incidents reported today.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Resolved - cloud.gov support received a few support tickets from customers starting around 6 AM EDT detailing the inability to login to the cloud.gov platform using the cloud.gov IDP.

Support reviewed and tested the system and found that the cloud.gov IDP was down but all the other IDP providers where up and working. cloud.gov support was able to restart the effected services and resolve the issue as of 7:45 AM EDT.
May 11, 06:00 EDT
May 10, 2022

No incidents reported.

May 9, 2022

Unresolved incident: Upcoming Changes to cloud.gov RDS instances.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.