Login/UAA intermittently returning 404 Not Found

Incident Report for cloud.gov

Resolved

This incident has been resolved.

Posted Dec 03, 2019 - 13:14 EST

Investigating

This morning, we became aware of an issue with login/UAA that prevented users from logging in and instead issued errors such as "404 Not Found: Requested route ('login.fr.cloud.gov') does not exist". We reset the login nodes, which restored functionality for the majority of users.

Some users are still experiencing intermittent issues when trying to log in via the web or via API/CLI, so we’re continuing to troubleshoot this issue. Some users are able to log in successfully by retrying a few times or after a few minutes of a failed attempt.

Posted Dec 02, 2019 - 13:28 EST

This incident affected: cloud.gov customer access (Login, API).