Some customers receiving HTTP 5XX errors accessing their applications

Incident Report for cloud.gov

Resolved

Today the cloud.gov platform experienced a burst of traffic to the platform which caused some customer applications to experience HTTP 5XX messages while trying to access their applications. This occurred between 13:23 and 13:25 EDT today October 19th.

At this time the cloud.gov support team has identified the issue, is monitoring for future events, and working on implementing a solution into production to mitigate future events. At this time the platform is fully available and during the event no customer applications were down, just a subset of applications were not accessible from the internet.

If you have any questions or concerns please reach out to cloud.gov support at support@cloud.gov

Posted Oct 19, 2023 - 13:30 EDT